ORDERS & SHIPPING

Australia Shipping & Delivery:

We offer FREE express shipping Australia-wide on all orders over $200 AUD. No code needed – the offer is automatically applied at checkout.

When will my order be shipped?

All orders are packed and dispatched within 1–2 business days from our Melbourne studio. During peak periods, please be mindful there may be slight delays – but we’ll always keep you updated. Once your order has been dispatched, you’ll receive a tracking number via email.

How can I track my order?

Once your order is on the way, you’ll receive a confirmation email with a tracking link so you can follow your parcel in real-time.

Do you ship to PO Boxes or Parcel Lockers?

Yes, we do – for both standard and express domestic deliveries via Australia Post.

Can I change or cancel my order?

Once your order is placed, we start preparing it immediately. If you need to make a change, please email us at info@redthelabel.com.au or contact us below as soon as possible and we’ll do our best to help.

INTERNATIONAL SHIPPING

Do you ship internationally?

Absolutely. We offer international shipping to most countries worldwide, including the U.S., U.K., Europe, Canada, and Asia. International shipping is calculated at checkout and includes tracked delivery via our trusted courier partners.

International Shipping Timeframes:

Standard International: 7–14 business days

Express International: 3–7 business days

Timeframes may vary depending on customs clearance in your country.

Do I have to pay duties or taxes on international orders?

Some international orders may be subject to customs duties or import taxes, depending on your country’s regulations. These are the responsibility of the customer and are not included in our prices.

PRODUCT & FIT

What size should I order?

Our pieces are designed with a structured-yet-relaxed fit. We recommend checking our Size Guide on each product page or contacting our team for personalized sizing advice.

You can also find out size guide here.

Are your tracksuits unisex?

Our silhouettes are designed with the female form in mind, but many styles are worn comfortably by all genders. For a more oversized look, we recommend sizing up.

Where are your products made?

Each piece is ethically designed in Australia and produced with trusted manufacturing partners. Quality, comfort, and craftsmanship are at the core of everything we do.

RETURNS & EXCHANGES

What is your return policy?

We accept returns on all full-priced items within 14 days of delivery, provided the items are unworn, unwashed, and in original condition. Refunds are issued to your original payment method & return shipping costs are the responsibility of the customer.

Do you accept international returns?

Yes, international returns are accepted. Please note: return shipping costs for international orders are the responsibility of the customer. For detailed instructions, email info@redthelabel.com.au with your order number or contact us below.

Can I exchange for a different size? 

Yes – if your desired size is in stock, we’re happy to exchange provided the items are unworn, unwashed, and in original condition. Exchange postage costs are the responsibility of the customer. Please request an exchange within 7 days of receiving your order as due to limited stock availability, we suggest acting fast if you’re eyeing a specific size or colour.

ABOUT RED

What makes your tracksuits different?

RED pieces are designed to elevate everyday living. Our signature cotton-blend fleece offers structure, warmth and timeless comfort – built for lounge, street, and everywhere in between. To learn more about our brand you can read all about us here.

Do you do custom orders or collaborations?

We’re always open to creative partnerships. For press, collabs or wholesale inquiries, reach out to us at info@redthelabel.com.au.

NEED HELP?

Still have questions?

Email us at info@redthelabel.com.au and our team will get back to you within 48 hours (Mon–Fri).