Privacy Policy
At RED The Label, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you shop with us or interact with our website.
1. What We Collect
We collect personal information that you provide to us directly, including when you:
Make a purchase or place an order
Sign up for our newsletter or marketing communications
Create an account
Contact our customer care team
This may include your name, email address, phone number, shipping and billing details, payment information, and purchase history.
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you about your order status or customer service queries
Send marketing emails and updates (if you’ve subscribed)
Improve your shopping experience and the functionality of our website
Comply with legal obligations and protect our brand
3. Sharing Your Information
We only share your information with trusted third-party providers when necessary, including:
Payment gateways (e.g., Shopify Payments, PayPal)
Shipping carriers (e.g., Australia Post, DHL)
Email and marketing platforms (e.g., Klaviyo, Meta, Google)
We never sell or rent your personal data to any third parties.
4. Marketing Communications
If you’ve opted in, we may send you occasional emails about product drops, sales, and brand news. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.
5. Cookies
Our website uses cookies to improve your experience, remember your preferences, and analyse site traffic. You can choose to disable cookies through your browser settings, but this may affect how our site functions for you.
6. Security
We take all reasonable steps to protect your information. Your personal data is stored on secure servers and is only accessible by authorised personnel. Payment details are encrypted and handled securely via certified third-party platforms.
7. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate data
Withdraw your consent for marketing
Request deletion of your personal data (where applicable)
To make a request, please email us at info@redthelabel.com.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the date of the latest update.
Last updated: October 2025
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📧 info@redthelabel.com